Last updated: November 4, 2024

This Privacy Policy explains how BANG DIEP ("we," "us," or "our") collects, uses, and discloses personal information when you access our Site, bangdiep.com (the "Site"), use our services, or interact with us. By using our Site or services, you agree to this Privacy Policy. If you do not agree, please do not use or access our Site or services.

Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or for other operational reasons. Changes will be posted on our Site with an updated "Last updated" date, and we encourage you to review the Policy regularly.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources to provide and enhance our services. The categories of information we collect and how we use it include:

Information We Collect Directly from You

• Contact Details: Including your name, address, phone number, and email.
• Order Details: Information needed to process orders, such as billing and shipping addresses and payment confirmation.
• Account Details: If you create an account, we collect login credentials, including usernames and passwords.
• Customer Support Information: Information you provide in communications with us, such as inquiries or service requests.

Information We Collect Automatically

We may use cookies, web beacons, and similar tracking technologies to collect Usage Data, including:

• Device and Browser Information: Details about your device, browser type, and operating system.
• Network and Connection Information: Your IP address and connection type.
• Interaction Data: Pages viewed, links clicked, and other actions taken on our Site.

Information We Obtain from Third Parties

• Service Providers: Certain services, such as payment processing, order fulfillment, and analytics, may involve third-party providers who collect information on our behalf.
• Marketing and Advertising Partners: We may share information with partners to provide tailored ads and marketing content.

New: Third-Party Direct Mail Marketing

We may use third-party services to match browser cookies with your mailing address for direct mail purposes. This enables us to send special offers via mail without storing or managing this data ourselves. Our third-party providers do not sell or share this information beyond the direct mail service. To opt-out of direct mail, please contact us at info@bangdiep.com, 858-866-4498, or by sending a written request to 861 Sixth Avenue, Suite 724, San Diego, CA, 92101. Opt-out requests will be processed within [7] days.

How We Use Your Personal Information

We use your information to fulfill contracts, communicate effectively, and enhance our offerings:

• Order Fulfillment and Account Management: Process orders, facilitate payments, arrange shipping, and communicate about purchases and returns.
• Marketing and Promotions: Send promotional communications and show tailored advertisements. You may opt-out of marketing communications at any time.
• Security and Fraud Prevention: Detect and prevent fraud, unauthorized access, or malicious activity.
• Customer Support and Service Improvement: Respond to inquiries, provide support, and refine our offerings.

Cookies and Online Tracking

A "cookie" is a small data file stored on your device by websites, ads, or apps you use. We and our third-party partners use cookies to:

• Enhance Site Functionality: Remember your preferences and settings to improve user experience.
• Analyze Site Performance: Monitor user behavior and site usage to optimize the Site.
• Personalize Advertising: Provide relevant ads on and off the Site based on your interests.

Additionally, Bang Diep’s website uses cookies to keep track of items you add to your shopping cart, even if you leave without completing a purchase. This information helps us send cart reminder messages via SMS or email to ensure you don’t miss out on the items you’ve selected.

If you prefer to limit cookie usage, you can adjust your browser settings to remove or block cookies, although this may impact your experience on our Site. For more information on opting out of cookie-based advertising, visit the Network Advertising Initiative.

Our Site also recognizes the Global Privacy Control (GPC) signal, allowing you to opt out of data sharing for targeted advertising.

How We Share Your Personal Information

In certain circumstances, we may share your information with third parties:

• Service Providers: For services such as payment processing, order fulfillment, data analytics, and IT support.
• Business and Marketing Partners: For advertising and promotional purposes, in accordance with this Privacy Policy.
• Legal and Compliance: When required by law or to protect our rights, safety, or property.

We have shared personal information with third parties in the last 12 months for the purposes outlined above.

Mobile Terms of Service

The Bang Diep mobile message service (the "Service") is operated by Bang Diep (“Bang Diep”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Bang Diep’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bang Diep through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Bang Diep. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18444820653 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Bang Diep mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18444820653 or email bang@bangdiep.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information:

• Access and Correction: Request a copy of the information we hold or request corrections.
• Deletion: Request deletion of your personal information where applicable.
• Opt-Out of Marketing: Opt-out of marketing emails by using the unsubscribe link or contacting us.
• Data Portability: Request a copy of your data in a portable format.
• Object or Restrict Processing: Request limitations on how we use your data.

To exercise these rights, please contact us at info@bangdiep.com or 858-866-4498. We will not discriminate against you for exercising your rights.

Children’s Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect information from children. If you believe a child under 16 has provided us with personal information, please contact us to have it removed.

Security and Retention

We use security measures to protect your information. However, no system is completely secure. Retention periods vary based on the nature of the data and our legal obligations.

Contact Us

If you have questions, please reach out to us at info@bangdiep.com, call us at 858-866-4498, or write to 861 Sixth Avenue, Suite 724, San Diego, CA, 92101.